Author Topic: Timing Chain Issue  (Read 20262 times)

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Offline Agentmatt

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Timing Chain Issue
« on: July 21, 2016, 01:50:48 pm »
Hi Guys,

Sorry if this has been covered already  (from what I've seen I think it has).  First things first, a little about the car.

Mazda 6 (2010) 2.2L Sport (Reg: L).  I'm the second owner and have had the car for around 3-4 years.  Current mileage: 65925. 

So,  Last Sunday the DPF light started to flash.  Took it to local specialist for them to put it on the computer to see what error code it comes back with.  The results were:

Code: P1336 Cam/Crank sensor fault - DPF Levels High - Advised DPF Not Regenerating due to timing fault due to timing chain being streched

They did the test for £90 and said it would cost over £1400 to get fixed.  Also saying it's a 18 hour job.  I paid for the test only.  Took it to another garage today to get a second opinion as calling a few people I was getting different answers back. 

Just had call from second garage and they confirmed the same error code.  They went on to say that they are almost 90% sure it's the Timing Chain that needs replacing, but they would need to check the timing first.  That would cost me £216+VAT. 
If they need to replace the chain then I'll be looking at over £1000 for that, plus the other checks.

I called the Mazda dealer and told them what the issue is and they said they could do it next Tuesday.  They would recheck again (but for free) and I would be looking at £1018 all in. 

I have looking online and on this forum and really starting to get confused as to what the problem really is and how much I really should be looking at paying for this repair. 

Any help? please? 

Offline Willpower

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Re: Timing Chain Issue
« Reply #1 on: July 21, 2016, 03:27:59 pm »
You have a classic example of Timing Chain Stretch.  Although your car is now out of warranty, your Mazda dealer should be able to tell you if your car has been inspected in accordance with the Timing Claim Recall.

My first move would be to follow that up. If the answer is, it has not, then I would press Mazda to see why not and what can be done about it.
If it has, then the answer is a lot more expensive. As you have been quoted 3 times by 3 different people, it's likely to be over £1000

Sorry   :-\
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Offline Agentmatt

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Re: Timing Chain Issue
« Reply #2 on: July 21, 2016, 06:34:52 pm »
Cheers.  I've just gone over all the paperwork and service history docs for the car and no where does it mention a timing chain repair. 

When was the timing chain recall and is there a website or copy of some into from Mazda explaining this?  Does anyone have a copy of a later from Mazda confirming this and that they with give a gesture of good will discount?

What are we talking in regard to the good will gesture?  £100-£300 off or more?

Offline Willpower

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Re: Timing Chain Issue
« Reply #3 on: July 21, 2016, 07:55:30 pm »
Perhaps these, though lengthy, might help you.   Please note the dates of these postings and consider that your car would have already been 3 or 4 years old when this was happening.

http://www.mazda6forums.co.uk/index.php?topic=1924.0

http://www.mazda6forums.co.uk/index.php?topic=1867.0

If you manage to get Mazda to help you with a goodwill gesture. Then I don't think they will offer much more than 25%

As I said before, my first move would be a visit to Mazda.   Perhaps the term "recall" could be misleading. In fact it was called a "campaign" to check for chain stretch. Mazda never really acknowledged that there was a reason for a "recall". It is therefore not listed on the VOSA recall site.
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Offline BBOY

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Re: Timing Chain Issue
« Reply #4 on: July 21, 2016, 08:46:38 pm »
Just a note, you shouldn't be driving the car with the stretched chain as there is risk it will snap.

When this happened to me my dealer wouldn't give me the car back, luckily it was a company car at the time and yes it costs £1000 to put right!!!!

I agree with the above advice get Mazda to pay as much as they can adleast it will help to soften the blow.


Offline stevem100

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Re: Timing Chain Issue
« Reply #5 on: July 21, 2016, 09:05:53 pm »
I am at a loss as to why this timing chain issue was never taken up by trading standards that Mazda produced an engine with a built in fault that is a gamble as to weather it doesn't stretch before the warranty runs out . In other words an engine that's not fit for purpose.

RANT OVER cheers steve  8)

Offline ColinB

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Re: Timing Chain Issue
« Reply #6 on: July 21, 2016, 09:55:18 pm »
Plus the new chains are no better than the old ones apparently....

Offline Agentmatt

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Re: Timing Chain Issue
« Reply #7 on: July 22, 2016, 06:52:27 am »
Thanks guys.  To be honest even the guys a Mazda were taken back by the issue and said it should never have happened.  I've checked all my paperwork for the car and no where does it say about a timing chain repair or service recall.  So I think it was never done.

I'll take all that I've seen in here about it and see what they say.  (And I'm not driving it,  it's off the road). 

I had three other Mazda's before this one and none of them were so much trouble.  In fact I never had an issues with any of them until I got this one.  Really going to do my homework next time.  And I don't think it will be a Mazda that I get next.

Offline stevem100

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Re: Timing Chain Issue
« Reply #8 on: July 22, 2016, 05:21:47 pm »
Well 14 plate on 2.2 diesle most issues sorted petrol all OK just not quite as quick.

Offline Agentmatt

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Re: Timing Chain Issue
« Reply #9 on: July 26, 2016, 07:57:57 am »
Dropped the car off at the Mazda garage this morning.  Let the fun & games begin.   ;D

Offline Agentmatt

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Re: Timing Chain Issue
« Reply #10 on: July 26, 2016, 01:09:50 pm »
As expected.  Timing Chain needs replacing.  Do I let them do it and then kick up a fuss about why it needed doing in the first place or get of their case now?   I have already had a moan at them when I booked it in and got the diagnostic test for free and a (verbal agreement)  that I'm not going to play more than £1000 for the work.   

I have already needed to kick out £100 to get a hair car for the weekend just gone.  Surely they should be aware of this type of issue or at least if there was a service recall regarding this fault.  The dealer in question has been there for god knows how long.  Pre-2008 at least. 

Sorry, rant over.  I'll get my coat. 

Offline BBOY

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Re: Timing Chain Issue
« Reply #11 on: July 26, 2016, 03:48:57 pm »
Ask if Mazda UK could contribute to this.

I'm afraid arguing otherwise is going to be a waste of time.

Good luck.

Offline Willpower

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Re: Timing Chain Issue
« Reply #12 on: July 26, 2016, 05:44:36 pm »
Surely they should be aware of this type of issue or at least if there was a service recall regarding this fault.  The dealer in question has been there for god knows how long.  Pre-2008 at least. 

Yes they should be  (and probably are ) aware of the Timing Chain Stretch issue. However as said earlier, it was never deemed to be a recall as such.  Therefore notification of the requirement was never posted out to owners. 
It was a "Campaign" during which the timing chain was checked for stretch and a software modification was flashed to the ECU which activated the engine management light (EML) should the chain stretch beyond acceptable limits.

It was a world wide event and every vehicle was supposedly checked the next time it was in a Mazda dealership.    Are you the first and only owner or was the car second hand ?  Maybe the previous owner (if there was one ) never took it to a Mazda dealership.

Three things to consider here. 
  • Did your car ever go into a Mazda dealership for servicing at any time from about 2009 onwards ? I'm afraid I'm unable to give an exact date
  • If the answer is yes, then it should have been checked and a record made of this fact
  • If the above was actually done then Mazda UK should have a record of this which is linked to your  VIN number

I don't know where this assists you in your quest for recompense, but the dealership are most certainly trying to avoid telling you the truth.

To be honest even the guys a Mazda were taken back by the issue and said it should never have happened. 

Yeah !!!  right   Of course  :o


You could press the point and get them to check the records. However there is no point if  Mazda did not see the car at the time of the campaign.
You could ask them for a Good Will donation.  That is at the discretion of the dealership principal.   

Good luck hope it works out for you.
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Offline Agentmatt

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Re: Timing Chain Issue
« Reply #13 on: July 27, 2016, 02:52:20 pm »
Hi Willpower,

Many thanks for the info.  The Car was second hand.  It was purchased from Mazda (Bristol street) in Cheltenham in 2010.  The previous owner had it serviced at the dealership every year.  I then Part x'ed my Mazda 5 for this Mazda 6 back in 2012-2013.  I've had it serviced by Mazda (Bristol Street)  in Bristol every year since I got it.  So the Service history is complete. 

In regard to your questions:

"Did your car ever go into a Mazda dealership for servicing at any time from about 2009 onward ? I'm afraid I'm unable to give an exact date"  = It's a 2010 model and checking the paperwork it's always been serviced by Mazda.

"If the answer is yes, then it should have been checked and a record made of this fact" = Again referring to all the paper I have (which seems complete) No where does it mention checking or replacing the Timing Chain.

"If the above was actually done then Mazda UK should have a record of this which is linked to your  VIN number" = I'll mention this when I complain to them about this.

Again, thanks for the help guys.  I'll update you on how this turns out.


Offline mareng73

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Re: Timing Chain Issue
« Reply #14 on: July 30, 2016, 03:08:06 pm »
Looks like you and the previous owner used a dealership  for servicing thus showing loyalty.
Despite all that is said about dealers, something as important as the timing chain should be done by a Mazda main dealer. Seems he wa a little cheaper than your other quotes, as long a the price was in writing  and included parts ,labour and vat. Sounds like  you have got a reasonable case to try and get a Mazda contribution, but go softly softly and even contact Mazda in Kent in writing . I realise £1000 is a hard pill to swallow but I am sure a bit of negoitiating  and perhaps an email to Trading Standards to ask how you stand.

Good luck.

I understand  that the 13 on  does not have chain stretch, but the  jury  is still out on that.   
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