Author Topic: Any recent experience of MazdaFirst Accident Management?  (Read 1189 times)

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Offline zippy_6

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Any recent experience of MazdaFirst Accident Management?
« on: April 08, 2016, 10:41:06 am »
Hi people,

I'm weighing up using MazdaFirst http://www.mazda.co.uk/accidentaftercare/ versus my own insurance company (Aviva/Fully Comp). There are a few older posts both on this forum and elsewhere but I was looking for any recent experience members might have had with this company. I fully recognize the debate on using Claims Management companies, but don't want to re-run that here. Any practical pros/cons that people have experienced in using MazdaFirst would be very helpful to know about.

Much thankly,

Zippy

Offline zippy_6

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Re: Any recent experience of MazdaFirst Accident Management?
« Reply #1 on: August 03, 2016, 12:50:27 pm »
Just feeding back on my own post: overall, I cannot say it was a negative experience having Mazda First handle my claim. They seem to be a well set up organization, with well-trained staff and clear processes. Definitely different from the numerous ambulance-chasers that called me from all over the country; how my contact details found their way to so many of these claims companies was quite a learning.

My claim was recorded over the phone at first, then through forms that I had to complete; most processing was online/electronic so minimal hassle from that perspective. Finding a repair company was slower than I thought, maybe because there aren't Mazda repair centres around where I live. Providing a replacement car for the duration also took a while, but the car was more than comparable so no complaints there.

The body shop itself was top-notch in terms of customer service, so I found it easier to liaise with them regarding progress and completion dates. As with many service organizations, Mazda First were slow on this front and I usually had better/more current information than they did. I guess the take-away is to stay on top of things and not trust them to be prompt; a cynic might say that the longer the claim processing lasted, the more they earn from it. Again, no complaints as such.

I was impressed that they had a Quality Assurance team, which handled an issue I had with the work. Basically, a third-party company of technical assessors approve/reject the work that the garage proposes, and this company initially rejected a piece of work because they thought it did not arise from the accident. It was all sorted out after a few calls and the car went back in for the remaining work, but again, caveat emptor - if I hadn't pushed it, it wouldn't have got done.

Bottom line - no regrets going through Mazda First. They are a bona fide organization with sensible processes and procedures.

Offline Willpower

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Re: Any recent experience of MazdaFirst Accident Management?
« Reply #2 on: August 03, 2016, 01:42:07 pm »
Nice to know. Thank you for your appraisal. I'm sure it will help future users.
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