* 666
Hello people,
May I express my pain? Pleeeease!
Story so far:
Visit 1: Fit new callipers, discs and pads
Visit 2: Redo the right side
Visit 3: Redo the left side
Visit 4: Prove that the left side stills gets hot
Visit 5: Redo the left side
Visit 6: Prove that the left side stills gets hot
Visit 7: Today
He had agreed to remove everything from the car, inspect and if happy, to fit them again.
I went there and instead of doing the work, he asked for evidence that the job is not done properly. I told him that there is no point to keep returning the car with one brake hot. The problem is there and he has to fix it.
He started swearing at me. I tried to talk to his colleague who does the actual job and he avoided me. The boss kept swearing and so I left in shock.
I went to the supermarket, returned home and walked to the police.
There was a pathetic policewoman there who said that this is not a problem. I should go to another garage and lose my money.
I explained that if I go back to the garage, the guy will start a fight. So I want her to go there and take the details from the garage, including that for the parts so I find a way forward. To my surprise she said that if there is a fight, I will be arrested. I felt more in danger at the police station than with the swearing monkey at the garage.
I returned home, packed everything and cycled to another local garage. I told to the guy that I am facing this problem with the other garage. He said that he can check the callipers at the braking machine. He did not elaborate on that, so I assume that he will do the MOT braking test to find whether it brakes. He wants £10 to check the car and find out what is wrong. He did not talk a lot, so I do not know what exactly he will do.
I am now so tired with this repair. Besides the money involved and the abuse from the garage, I want the car to brake properly, to use both brakes equally, so that I feel that it is safe. This is like wanting to change the world but it should not be that hard.
https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-car-repair/He does not appear in the trader associations. But I found him in:
http://www.theimi.org.uk/http://www.imiregister.org.uk/I emailed them and they wanted his details. I gave them his details and I told them my story, explaining that either he will fix the car or I will get my money back.
She only read the bit about getting my money back and she said that she cannot help me with that and that I should make a complaint to them or go through the trader associations.
I read about the complaint procedure and basically I only have to copy paste my information to their form. So I do not think they will be bothered with it.
After what happened today, I do not want to go back to the garage. The guy has no dignity. He does not understand the problems he is causing me and he does not have the will to put the things right.
Why is it so difficult for the garage and all other people I bothered about my case, to understand that I cannot afford losing the £370? I am curious to know what they would do if it was their car. As mentioned before, I did some very work and the garage should accept full responsibility.
I have a gut feeling that the parts are not perfect and that his fitting was bad, resulting in more damage, e.g. the vibration. I leave aside the mess he left in the car and that he broke one of the soft closures at the cup holders. I just want to have the brakes work as they should work. I paid him top dollar for that and he only pocketed the money.
Do you have any suggestions? Am I unreasonable? The garage gave me two options, either free the brakes or replace everything. I went for the expensive option to avoid having to go back but this went wrong. He supplied the parts and tried to fit them. But he cannot fix the car. That is for sure. He should have done it properly from day one. The fact that he is a bully does not help to sort out the problem as he cannot accept that he has done anything wrong. So he just waits for me to lose the money. How can I accept that? This is so unfair!